Looking for help?
Find answers to your questions
- How do I return items?
- How do I print a returns label?
- Can I combine returns from different Sample Sale orders?
- Can I return sample sale items with my ASOS.com returns?
- What is your Returns Policy?
- How much does it cost to return an item?
- Can I exchange my item?
- Do you refund delivery charges if I return something?
- How long will it take to get my order?
- Why was my parcel returned to you?
- How can I change, amend or cancel my order?
- What do I do if I'm not going to be home when my order is being delivered?
- Can I change the address my order is being sent to?
- The tracking shows that the attempted delivery was unsuccessful, what do I do?
- Why was my order divided into two or more packages?
- How long will it take to get my order?
- What payment methods can I use?
- Do you offer free shipping?
- Can I use ASOS Premier on Sample Sale orders?
- Can I use Student discount?
- Can I use an ASOS promo code on my Sample Sale order?
- Can I use ASOS Gift Cards or Vouchers on Sample Sale orders?
- Do you ship internationally?
- Can I have items sent to someone as a gift?
- Can I see my Sample Sale orders on my ASOS.com account?
- I've seen something I like, can I reserve it whilst I carry on shopping?
- Can you give me more information about your products?
- How can I find out about your Ethical sourcing policy?
- Do you sell to commercial re-sellers or wholesalers?
- What do the sustainability symbols on my ASOS packaging mean?
- Where can I find your care instructions?
- Do you have a size chart for menswear?
- Do you have a size chart for womenswear?
- Will you be getting more stock of sold out items?
Why was my parcel returned to you?
We’re really sorry your order hasn’t made it to you. Please allow up to 10 days for your parcel to be delivered back to our warehouse and processed. All returns are subject to the Returns Policy.
If your order has been returned by our delivery partner, it’s likely to be for one of the following reasons:
- The parcel was refused.
- Our delivery partner was unable to access the address after several attempts.
- The delivery address was incomplete.
- The parcel was damaged in transit.
If you’d still like the items and they’re still in stock, we recommend placing a new order to the delivery address that is easily accessible for the delivery partner.
Updated on 22 Jun 2023
What are your Feelings?
Thanks for your feedback.
- Choosing a selection results in a full page refresh.
- Opens in a new window.