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Help with a refund
3
Can I still get a refund if my card is no longer in use?
How long does it take to get a refund?
My refund amount is incorrect?
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Making a return
8
Can I exchange my item?
Can I return sample sale items with my ASOS.com returns?
How much does it cost to return an item?
How do I print a returns label?
Can I combine returns from different Sample Sale orders?
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Received my order
4
What do I do if something was missing from my order?
If my item is faulty or damaged, what do I do?
I've received an incorrect item, what do I do?
Something went wrong, how do I make a complaint?
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Waiting for an order
7
How long will it take to get my order?
Can I change the address my order is being sent to?
What do I do if I'm not going to be home when my order is being delivered?
How can I change, amend or cancel my order?
Why was my parcel returned to you?
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Help with shopping
19
Can I use a promo code on my ASOS Sample Sale order?
I've found something I like. Can I reserve it while I keep shopping?
How long will it take to get my order?
Do you offer free shipping?
Will you be getting more stock of sold out items?
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Trending Articles
5
Is ASOS Sample Sale part of ASOS.com?
Can I return sample sale items with my ASOS.com returns?
How much does it cost to return an item?
How do I print a returns label?
How do I return items?
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