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Find answers to your questions
- How do I return items?
- How do I print a returns label?
- Can I combine returns from different Sample Sale orders?
- Can I return sample sale items with my ASOS.com returns?
- What is your Returns Policy?
- How much does it cost to return an item?
- Can I exchange my item?
- Do you refund delivery charges if I return something?
- How long will it take to get my order?
- Why was my parcel returned to you?
- How can I change, amend or cancel my order?
- What do I do if I'm not going to be home when my order is being delivered?
- Can I change the address my order is being sent to?
- The tracking shows that the attempted delivery was unsuccessful, what do I do?
- Why was my order divided into two or more packages?
- How long will it take to get my order?
- What payment methods can I use?
- Do you offer free shipping?
- Can I use ASOS Premier on Sample Sale orders?
- Can I use Student discount?
- Can I use an ASOS promo code on my Sample Sale order?
- Can I use ASOS Gift Cards or Vouchers on Sample Sale orders?
- Do you ship internationally?
- Can I have items sent to someone as a gift?
- Can I see my Sample Sale orders on my ASOS.com account?
- I've seen something I like, can I reserve it whilst I carry on shopping?
- Can you give me more information about your products?
- How can I find out about your Ethical sourcing policy?
- Do you sell to commercial re-sellers or wholesalers?
- What do the sustainability symbols on my ASOS packaging mean?
- Where can I find your care instructions?
- Do you have a size chart for menswear?
- Do you have a size chart for womenswear?
- Will you be getting more stock of sold out items?
Can I change the address my order is being sent to?
We're really quick at packing your order up, which means we can't make any changes once you've placed it. This includes changing the delivery address.
While changing the delivery address isn't possible after the order is placed, there are alternative delivery options you can arrange with the carrier, including delivery to a neighbour, and delivery to a safe place.
You can check and arrange for the available alternative delivery options using the link in the delivery update email you'll receive from our delivery partner or using the tracking number and the delivery partner's website or app.
Updated on 21 Jun 2023
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