Looking for help?
Find answers to your questions
- Do you refund delivery charges if I return something?
- Can I exchange my item?
- How much does it cost to return an item?
- How do I print a returns label?
- Can I return sample sale items with my ASOS.com returns?
- Can I combine returns from different Sample Sale orders?
- What is your Returns Policy?
- How do I return items?
- How can I change, amend or cancel my order?
- Why was my order divided into two or more packages?
- Why was my parcel returned to you?
- The tracking shows that the attempted delivery was unsuccessful, what do I do?
- Can I change the address my order is being sent to?
- What do I do if I'm not going to be home when my order is being delivered?
- How long will it take to get my order?
- Do you have a size chart for menswear?
- Where can I find your care instructions?
- Do you sell to commercial re-sellers or wholesalers?
- How long will it take to get my order?
- What do the sustainability symbols on my ASOS packaging mean?
- How can I find out about your Ethical sourcing policy?
- Can you give me more information about your products?
- Will you be getting more stock of sold out items?
- Do you have a size chart for womenswear?
- I've seen something I like, can I reserve it whilst I carry on shopping?
- Can I see my Sample Sale orders on my ASOS.com account?
- Can I have items sent to someone as a gift?
- Do you offer free shipping?
- Do you ship internationally?
- Can I use ASOS Premier on Sample Sale orders?
- Can I use Student discount?
- What payment methods can I use?
- Can I use ASOS Gift Cards or Vouchers on Sample Sale orders?
- Can I use an ASOS promo code on my Sample Sale order?
How do I return items?
Want to return an item? Simply click here and follow the instructions to create a returns label for any unworn items and send them back to us. You must create a return and request a refund for your item within 14 days of it being delivered to you. You must then ensure that you return the item to us within a further 14 days. Provided we receive your item within 28 days of it being delivered to you, we will issue a refund to your original payment method.
You don't have to use your ASOS packaging to send something back to us - as long as the items are packed securely, we'll be able to process your return as soon as it reaches the warehouse.
It can take up to 10 days for your order to reach the warehouse and be processed. After your refund is processed, it takes up to 10 working days for the funds to appear depending on your bank/card issuer. Returns are subject to a returns charge of £2, which is deducted from your refund total.
Please note: All returned items are inspected upon arrival. If items arrive without tags, or with signs of wear we may not be able to accept your return and may have to send it back to you. All returns are subject to our original condition and fair use policies set out in our Returns Policy.
Updated on 18 Aug 2023
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