Looking for help?
Find answers to your questions
- How do I return items?
- How do I print a returns label?
- Can I combine returns from different Sample Sale orders?
- Can I return sample sale items with my ASOS.com returns?
- What is your Returns Policy?
- How much does it cost to return an item?
- Can I exchange my item?
- Do you refund delivery charges if I return something?
- How long will it take to get my order?
- Why was my parcel returned to you?
- How can I change, amend or cancel my order?
- What do I do if I'm not going to be home when my order is being delivered?
- Can I change the address my order is being sent to?
- The tracking shows that the attempted delivery was unsuccessful, what do I do?
- Why was my order divided into two or more packages?
- How long will it take to get my order?
- What payment methods can I use?
- Do you offer free shipping?
- Can I use ASOS Premier on Sample Sale orders?
- Can I use Student discount?
- Can I use an ASOS promo code on my Sample Sale order?
- Can I use ASOS Gift Cards or Vouchers on Sample Sale orders?
- Do you ship internationally?
- Can I have items sent to someone as a gift?
- Can I see my Sample Sale orders on my ASOS.com account?
- I've seen something I like, can I reserve it whilst I carry on shopping?
- Can you give me more information about your products?
- How can I find out about your Ethical sourcing policy?
- Do you sell to commercial re-sellers or wholesalers?
- What do the sustainability symbols on my ASOS packaging mean?
- Where can I find your care instructions?
- Do you have a size chart for menswear?
- Do you have a size chart for womenswear?
- Will you be getting more stock of sold out items?
What payment methods can I use?
We’ve got you covered! We accept the following payment methods: credit and debit cards, Apple Pay, and Google Pay. We don't offer Buy Now Pay Later options or PayPal right now.
If you are paying with Apple Pay or Google Pay the order will default to the address registered to your payment card. Please make sure you update your payment account before ordering, or change the delivery address at checkout. We are unable to change an order once it's been placed.
What shall I do if my payment was declined?
If your payment has been declined, it means that the payment processing system was unable to successfully process your payment. It could be for a number of reasons, including lack of funds, incorrect information, or an expired credit card. If you believe that the payment should have gone through, please contact your card issuer for more information.
You will have to place a new order if your payment has been declined. The order can't be reinstated after the payment has been declined.
Updated on 21 Jul 2023
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