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Find answers to your questions
- Can I exchange my item?
- Can I return sample sale items with my ASOS.com returns?
- How much does it cost to return an item?
- How do I print a returns label?
- Can I combine returns from different Sample Sale orders?
- How do I return items?
- What is your Returns Policy?
- Do you refund delivery charges if I return something?
- How long will it take to get my order?
- Can I change the address my order is being sent to?
- What do I do if I'm not going to be home when my order is being delivered?
- How can I change, amend or cancel my order?
- Why was my parcel returned to you?
- The tracking shows that the attempted delivery was unsuccessful, what do I do?
- Why was my order divided into two or more packages?
- Can I use a promo code on my ASOS Sample Sale order?
- I've found something I like. Can I reserve it while I keep shopping?
- How long will it take to get my order?
- Do you offer free shipping?
- Will you be getting more stock of sold out items?
- Do you have a size chart for womenswear?
- Do you have a size chart for menswear?
- Where can I find your care instructions?
- What do the sustainability symbols on my ASOS packaging mean?
- How can I find out about your Ethical sourcing policy?
- What payment methods can I use?
- Can I use ASOS Premier on Sample Sale orders?
- Can I use Student discount?
- Can I use ASOS Gift Cards or Vouchers on Sample Sale orders?
- Do you ship internationally?
- Can I have items sent to someone as a gift?
- Can I see my Sample Sale orders on my ASOS.com account?
- Can you give me more information about your products?
- Do you sell to commercial re-sellers or wholesalers?
How can I find out about your Ethical sourcing policy?
Our responsibility is to ensure that the items we sell are produced under acceptable conditions and in an ethical way. This means that they must have been produced:
- lawfully, through fair & honest dealing;
- without exploiting the people who made them;
- in decent working conditions and;
- without damaging the environment
We were pleased to have been accepted as members of the Ethical Trade Initiative in March 2009. Joining this initiative allows us to demonstrate our commitment to ethical trade practices and ensure that we are meeting the high standards expected of us by the organisation. For more information about the Ethical Trade Initiative and our Corporate Responsibility Programme.
If you would like to know more about our work in this area, please contact us at csr@asos.com.
Updated on 07 Oct 2024
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