Looking for help?
Find answers to your questions
- Can I exchange my item?
- Can I return sample sale items with my ASOS.com returns?
- How much does it cost to return an item?
- How do I print a returns label?
- Can I combine returns from different Sample Sale orders?
- How do I return items?
- What is your Returns Policy?
- Do you refund delivery charges if I return something?
- How long will it take to get my order?
- Can I change the address my order is being sent to?
- What do I do if I'm not going to be home when my order is being delivered?
- How can I change, amend or cancel my order?
- Why was my parcel returned to you?
- The tracking shows that the attempted delivery was unsuccessful, what do I do?
- Why was my order divided into two or more packages?
- Can I use a promo code on my ASOS Sample Sale order?
- I've found something I like. Can I reserve it while I keep shopping?
- How long will it take to get my order?
- Do you offer free shipping?
- Will you be getting more stock of sold out items?
- Do you have a size chart for womenswear?
- Do you have a size chart for menswear?
- Where can I find your care instructions?
- What do the sustainability symbols on my ASOS packaging mean?
- How can I find out about your Ethical sourcing policy?
- What payment methods can I use?
- Can I use ASOS Premier on Sample Sale orders?
- Can I use Student discount?
- Can I use ASOS Gift Cards or Vouchers on Sample Sale orders?
- Do you ship internationally?
- Can I have items sent to someone as a gift?
- Can I see my Sample Sale orders on my ASOS.com account?
- Can you give me more information about your products?
- Do you sell to commercial re-sellers or wholesalers?
Do you offer free shipping?
Deliveries are only available within the UK at a cost of £3.50. We aim to deliver your order within 7 working days* of your order being placed. Delivery is available from Monday to Friday and on Saturdays (excluding Public Holidays).
We can deliver to your residential address or your place of work. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place, not the person.
Please note: We always notify our subscribers via email when a new drop is live on the site. Some functionality may not be available before the site is fully live. If you choose to place orders before the site is fully live, you'll have to pay for each order's delivery charges separately, and these charges won't be combined or refunded later.
*We aim to meet this delivery time, but during busy periods, deliveries may take a little longer.
Updated on 16 Oct 2024
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